REFUND POLICY FOR XRANKS SAAS MEMBERSHIP
Last updated November 24, 2023
1. Overview

This Refund Policy governs the terms under which customers can request a refund for the Xranks SaaS (Software as a Service) Membership. At Xranks, we strive to ensure our customers' satisfaction and offer a transparent process for refund requests.

2. Refund Eligibility Period

Refunds are available within 7 days from the date of purchase of the Xranks SaaS Membership. The refund period is strictly limited to 7 days, and no refund requests will be entertained beyond this period.

3. Conditions for Refund

To be eligible for a refund, the following conditions must be met:

  • The refund request must be made within the 7-day period from the date of purchase.
  • The customer must provide a valid reason for the refund request.
  • The services provided under the membership must not have been substantially used or exploited.
4. Process for Requesting a Refund

To request a refund, the customer should:

  • Contact our customer support team via support@xranks.com within the 7-day period.
  • Provide the purchase details, including the date of purchase and the transaction ID.
  • State the reason for the refund request.
5. Review and Processing

Upon receiving a refund request, Xranks will:

  • Review the request to ensure it meets our refund policy conditions.
  • Process eligible refunds within a reasonable time, typically within 7-14 business days.
  • Issue refunds to the original payment method used at the time of purchase.
6. Limitations

Refunds are limited to the initial purchase price of the membership. Refunds do not cover any additional services availed outside the scope of the SaaS membership.

7. Contact Information

For any questions or concerns regarding our refund policy, please contact our support team at support@xranks.com .

8. Policy Amendments

Xranks reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

Note: This Refund Policy is specific to Xranks SaaS Membership and is subject to the terms and conditions agreed upon at the time of purchase.